Question 1

What Does Your Service Cost?

Accepted Answer

Groceries: Stocked VI does not mark-up your  groceries, and strives to find the best value for our customers. We are  happy to share the actual store receipts with you.

Shopping: For Your Stocked VI Shopper’s shopping time, a 35% Shopping Fee is added to your bill.

Minimum Shopping Fee: There is a $50 minimum Shopping Fee.

Delivery Fee: There is a $35 delivery fee to clients in St Thomas. For St. John delivery, there is a $75 delivery fee.

Question 2

What is Your Delivery Fee?

Accepted Answer

There is a $35 delivery fee for St. Thomas.

There is a $75 delivery fee for St. John.

Question 3

What is your delivery range?

Accepted Answer

We deliver to entire island of St. Thomas, directly to your villa, hotel, or boat dock.

Question 4

Can we order groceries to be delivered today?

Accepted Answer

We require a 48 hour notice for delivery. Delivery is available 7 days a week. Any order placed within 48hrs of delivery can be charged up to an extra $100 for delivery depending on size.

Question 5

How does the $20 credit card authorization work?

Accepted Answer

Stocked VI authorizes $20 on your credit card for your grocery purchase, to ‘lock-in’ your grocery order and get Your Stocked VI Personal Shopper right to  work arranging for your grocery shopping and delivery.  If you cancel your order at least 72 hours prior to the scheduled delivery time, we will gladly remove the authorization.

Question 6

How Does Your Pre-stocking Service Work?

Accepted Answer

Your Stocked VI Personal Shopper contacts your vacation rental property  manager or resort front desk and makes all the arrangements to deliver  and stock all the groceries you ordered in your vacation rental kitchen  prior to your arrival. In some cases, we may need to ask you to contact  them to give your approval to provide us this access to your vacation  rental.

Question 7

Where do you shop?

Accepted Answer

STOCKED VI sources local and high-demand products directly from island sources to ensure you get the products you want when you arrive. We shop at Fruit Bowl,  Moe's Fresh Market, The Market, Cost U Less, Pricemart, Pueblo, G&D Seafood, Kmart & the local distributors.

Question 8

What about other Taxes & Fees?

Accepted Answer

In an effort to be fully transparent, we also charge the 5% credit card processing fee we incur when charging your credit card, based on the entire amount of your charges.  We prefer to show our customers this fee rather than ‘hiding it’ in higher rates.

Question 9

When do you deliver?

Accepted Answer

We deliver daily, 7 days a week, 365 days a year.  If pre-stocking your  vacation residence, we deliver at a time to make sure your items are in your vacation rental and put away prior to your arrival. If you are  ordering on a pre-arrival basis, we request the date and your estimated  time of arrival to schedule the delivery appropriately. If you are  already enjoying your stay, we can arrange to deliver your groceries anytime  between the hours of 9:00 am and 6:00 pm.

Question 10

Can I give a gratuity to my Stocked VI Personal Shopper/Delivery person?

Accepted Answer

Our Personal Shoppers and delivery drivers are allowed to accept  gratuities. If you feel the service you received was exemplary and feel  like showing your appreciation with a tip/gratuity, you are welcome to  do so. but it is certainly not expected or required.

Question 11

What is your substitution policy?

Accepted Answer

When creating your grocery list, be as specific as you can with item  details such as size and any brand preference, understanding that Your  Stocked VI Personal Shopper will attempt to find those specific items,  but sometimes substitutions for similar products may be necessary.  Please let us know if you do NOT want any substitutions for specific  items on your shopping list.

Question 12

How can I contact you?

Accepted Answer

Email us at AllStockedUp@Yahoo.com.  We will respond promptly.

Question 13

Can I place additional orders once I arrive at my vacation destination?

Accepted Answer

If you placed a pre-travel order with us and need to re-stock, we will  gladly fill your order for delivery by tomorrow by 3 pm or at a later  time of your choosing. Delivery for today will incur a $30.00 Rush Fee.

Question 14

What if I am not there during the delivery time?

Accepted Answer

We will work with the property management to gain access to your  vacation rental prior to your arrival to deliver your groceries;  alternatively we will make arrangements to deliver your order shortly  after your arrival. We will not leave your groceries and other shopping  items unattended outside your residence, to avoid possible food  spoilage, animals, potential theft and other unanticipated problems.

Question 15

Do you only deliver to vacationers?

Accepted Answer

No! Stocked VI is here to be your personal shopping  concierge and grocery delivery service, whether you are a visitor or  local!

Question 16

What if I am missing an item?

Accepted Answer

If you are missing an ordered item please let us know as soon as  possible. We will locate the item and bring it to you. We “triple check”  all orders when they are picked up, packed and before they are  delivered, but still mistakes are occasionally made. It is extremely  important for us to know if we made any mistakes as soon as you realize  it, so we can fix them immediately.

Question 17

How do I cancel an order?

Accepted Answer

Canceling an order can be completed by contacting us at  least 2 days prior to your arrival date to assure we haven’t already  purchased your groceries. No refunds allowed if you don’t inform us of  this change by 3:00 pm 2 days prior to your arrival.

Question 18

How do I contest a charge on my credit card?

Accepted Answer

If you feel there is an incorrect charge on your credit card, please  contact us immediately. We will work with you to identify the charge and  settle any issues quickly and to your satisfaction.

Question 19

There is a problem with my groceries, what should I do?

Accepted Answer

We handle all customer complaints seriously. Please contact us immediately  if you have any concerns about your groceries. Our business rests  entirely on delivering the highest quality of groceries in a timely  manner so we always want to know if you are unhappy with your order, and  we will do what is needed to make it right!

Question 20

What types of payment do you accept?

Accepted Answer

We accept all 4 ‘major’ credit cards – Discover, Visa, MasterCard & American Express.

Question 21

Can you deliver alcoholic beverages?

Accepted Answer

Yes, we can! The legal drinking age in the US Virgin Islands is 18. You will be asked to verify your age when you order. We’ll take it from there. By the way, if you haven’t tasted our local craft brews, vodka and rum, you’re in for a treat! We also carry a great selection of fine wines and champagne.

Question 22

What does market price mean?

Accepted Answer

Some of our most delicious foods are priced at the time we purchase them. Fresh-caught fish and lobsters are good examples. Your total purchase  might vary slightly in these instances.

Question 23

What’s the difference between local Caribbean lobster and Maine lobster?

Accepted Answer

If you haven’t had Caribbean “spiny” lobster, you are in for a taste sensation! Not to take anything away from Maine lobster, also known as American lobster, because they’re delicious, but we have a soft spot for the spiny kind.

Unlike Maine lobster, our local lobster is tail meat only. That’s right, no claw meat. This makes the catch that much more precious.

The texture and flavor, however, are similar to Maine lobster but our island recipes bring a whole lot more than garlic butter to your lobster party. In our meal kits and in the local restaurants on St Thomas and St John, you’ll find mouth-watering combinations involving curry, mango, peppers, onions and countless varieties of sauces and spices for steaming, poaching, grilling and of course, eating our yummy Caribbean lobsters.

Currently, lobsters need to be reserved a week in advance. At the moment, they are fresh frozen Caribbean tails.

Question 24

How do I know my groceries are fresh?

Accepted Answer

We check each item for an expiration or pull date to make sure that you  are only receiving the best possible quality item. We also source local and high-demand products directly from island growers, butchers, bakers, fishermen and chefs to ensure you get the products you want when you arrive.

Question 25

How do you select your groceries?

Accepted Answer

Stocked VI's Personal Shoppers focus on purchasing only the highest  quality items. We understand the only way to keep customers pleased is  providing them with the freshest and highest quality groceries possible.

Question 26

Can I change my order after it has been placed?

Accepted Answer

If you wish to change an order, please contact us with  the items you would like to change (add or delete) at least 48 hours  prior to your scheduled delivery time. We will confirm the changes and  make the necessary adjustments on your credit card.

Question 27

What do you do if an item is out of stock?

Accepted Answer

We attempt to obtain every single item on your list. If an item happens  to be unavailable, we will make every effort to find an equal or better  replacement.

Question 28

Do you sell or trade my personal information?

Accepted Answer

ABSOLUTELY NOT! We value your privacy and ensure your information is  protected and only used internally to improve your experience. Your  information can only be accessed when you sign in or by request.

Question 29

How do I know my order is secure?

Accepted Answer

We utilize secure socket layer (SSL) servers to process your credit card  information. Your sensitive financial information is encrypted and  protected with encryption software.

Question 30

Do you deliver to St. John?

Accepted Answer

If you are traveling to St John, we are happy to deliver to you with at least a week in advance notice. Please contact us for St. John delivery availability and pricing.

We are also happy to meet you in St. Thomas before you head over to St. John!

Frequently Asked Questions